Store Terms and Conditions

§1 Definitions

Personal Data Controller:
Angelika Krupińska "Amanda" Przedsiębiorstwo Handlowe
ul. Kaliny 95/28, 41-506 Chorzów
NIP: 6272317174, REGON: 277947182
Postal address - first and last name or institution name, location in the town (in the case of a town divided into streets: street, building number, apartment or premises number; in the case of a town not divided into streets: town name and property number), postal code and town.
Complaint address and return address:
SILESIA CITY CENTER SALON CLODI
ul. Chorzowska 107, 40-101 Katowice
Delivery price list – a list of available delivery methods and their costs available at www.clodi.pl.
Contact details:
Angelika Krupińska "Amanda" Przedsiębiorstwo Handlowe
ul. Kaliny 95/28, 41-506 Chorzów
e-mail: [email protected]
Personal data - any information relating to an identified or identifiable natural person. Information is not considered to enable identification of a person if it would require excessive cost, time or actions.
Sensitive data – personal data containing information about racial or ethnic origin, political opinions, religious or philosophical beliefs, religious, party or trade union affiliation, as well as data on health, genetic code, addictions, sex life, convictions, judgments on penalties and fines, as well as other judgments issued in court or administrative proceedings.
Delivery – the type of transport service together with the designation of the carrier and the cost listed in the delivery price list available at www.clodi.pl
Proof of purchase – invoice, bill or receipt issued in accordance with the Act on Value Added Tax of 11 March 2004, as amended, and other relevant legal provisions.
Product card – a single subpage of the store containing information about a single product.
Customer – an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to its business or professional activity.
Civil Code – the Civil Code Act of 23 April 1964, as amended.
Consumer – an adult natural person with full legal capacity, making a purchase from the Seller not directly related to their business or professional activity.
Cart – a list of products compiled from the products offered in the store based on the Buyer's selections.
Buyer – both the Consumer and the Customer.
Place of delivery of the item – postal address or pickup point indicated in the order by the Buyer.
Moment of delivery of the item – the moment when the Buyer or a third party indicated by them for collection takes possession of the item.
Payment – the method of payment for the subject of the contract and delivery listed at www.clodi.pl
Authorized entity – an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016, as amended.
Privacy Policy - the rules for the processing by the Personal Data Controller of Buyers' personal data, the rights of Buyers and the obligations of the Data Controller, available at: www.clodi.pl
Consumer law – the Consumer Rights Act of 30 May 2014.
Product – the minimum and indivisible quantity of an item that may be the subject of an order and that is listed in the Seller's store as the unit of measure when determining its price (price/unit).
Subject of the contract – products and delivery that are the subject of the contract.
Subject of performance – subject of the contract.
Pickup point – a place of delivery of the item that is not a postal address, listed in the set made available by the Seller in the store.
UOKiK Register – the register of authorized entities maintained by the Office of Competition and Consumer Protection on the basis of the Act on Out-of-Court Resolution of Consumer Disputes of 23 September 2016, as amended, and available at: https://uokik.gov.pl/rejestr_podmiot_uprawnionych.php
GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
Item – a movable item that may be or is the subject of the contract.
Store – the website available at www.clodi.pl through which the Buyer may place an order.
Seller:
Angelika Krupińska "Amanda" Przedsiębiorstwo Handlowe
ul. Kaliny 95/28, 41-506 Chorzów
NIP: 6272317174, REGON: 277947182
BANK ACCOUNT: ALIOR BANK Spółka Akcyjna 41 2490 0005 0000 4530 3572 1049
System – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using an end device appropriate for the given type of network, commonly referred to as the Internet.
Completion time – the number of hours or business days indicated on the product card.
Agreement – an agreement concluded off-premises or at a distance within the meaning of the Consumer Rights Act of 30 May 2014 in the case of Consumers, and a sales agreement within the meaning of Article 535 of the Civil Code Act of 23 April 1964 in the case of Buyers.
Defect – both a physical defect and a legal defect.
Physical defect – non-conformity of the sold item with the contract, in particular if the item: a. does not have the properties that such an item should have due to the purpose specified in the contract or resulting from the circumstances or intended use; b. does not have the properties whose existence the Seller assured the Consumer of; c. is not suitable for the purpose of which the Consumer informed the Seller at the time of concluding the contract, and the Seller did not raise any objection to such intended use; d. was delivered to the Consumer in an incomplete state; e. in the event of incorrect installation and commissioning, if these activities were carried out by the Seller or a third party for whom the Seller is responsible, or by the Consumer who acted in accordance with the instructions received from the Seller; f. does not have the property assured by the manufacturer or its representative or the person who introduces the item into circulation within the scope of their business activity, as well as the person who, by placing their name, trademark or other distinguishing mark on the sold item, presents themselves as the manufacturer, unless the Seller did not know these assurances and, reasonably assessing, could not have known them, or they could not have influenced the Consumer's decision to conclude the contract, or if their content was corrected before the contract was concluded.
Legal defect – a situation where the sold item is the property of a third party or is encumbered by a right of a third party, as well as if the restriction on the use or disposal of the item results from a decision or ruling of a competent authority.
Order – the Buyer's declaration of intent submitted via the store, clearly specifying: type and quantity of products; type of delivery; type of payment; place of delivery of the item, Buyer details and aimsdirectly to the conclusion of the contract between the Buyer and the Seller.

§2 General terms

The contract is concluded in Polish, in accordance with Polish law and these Terms and Conditions.
The place of delivery of the item must be located within the territory of the Republic of Poland.
The Seller is obliged and undertakes to provide services and deliver items free from defects.
All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include delivery costs, which are specified in the delivery price list.
All time limits are calculated in accordance with Article 111 of the Civil Code, i.e. a period specified in days ends with the expiry of the last day, and if the beginning of a period specified in days is a certain event, the day on which that event occurred is not taken into account when calculating the period.
Confirmation, making available, recording and securing all material provisions of the contract in order to obtain access to this information in the future takes place in the form of:
1. confirmation of the order by sending to the indicated e-mail address: the order, a pro forma invoice, information on the right of withdrawal from the contract, these terms and conditions in PDF format, a sample withdrawal form in PDF format, links to download the terms and conditions and the withdrawal form template independently;
2. attaching to the completed order, sent to the indicated place of delivery, printed copies of: proof of purchase, information on the right of withdrawal from the contract, these terms and conditions, and the sample withdrawal form.
The Seller informs about any warranties granted by third parties for products available in the store that are known to them.
The Seller does not charge any fees for communication with them using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the agreement concluded with a third party providing a specific service enabling distance communication on the Buyer's behalf.
The Seller ensures the proper functioning of the store for the Buyer using the system in the following browsers: Google Chrome, Firefox, Internet Explorer
The Buyer may use the option of having their data stored by the store in order to facilitate the process of placing another order. For this purpose, the Buyer should provide a login and password necessary to access their account. The login and password are a sequence of characters set by the Buyer, who is obliged to keep them secret and protect them against unauthorized access by third parties. The Buyer has the right at any time to view, correct, update their data and delete the account in the store.
The Buyer is obliged to:
1. not deliver or transmit content prohibited by law, e.g. content promoting violence, defamatory content, or content infringing personal rights and other rights of third parties,
2. use the store in a manner that does not disrupt its functioning, in particular by using specific software or devices,
3. not undertake actions such as sending or placing unsolicited commercial information (spam) within the store,
4. use the store in a manner that is not burdensome for other Buyers and for the Seller,
5. use any content posted within the store only within the scope of personal use.
6. use the store in a manner consistent with the provisions of the law applicable in the territory of the Republic of Poland, the terms and conditions, as well as general rules of etiquette.

§3 Conclusion of the contract and performance

Orders can be placed 24 hours a day.
In order to place an order, the Buyer should perform at least the following actions, some of which may be repeated multiple times: a. add a product to the cart; b. select the type of delivery; c. select the type of payment; d. select the place of delivery; e. place the order in the store by using the "I buy and pay" button.
The contract with the Consumer is concluded at the moment the order is placed.
Fulfilment of the Consumer's order paid cash on delivery takes place immediately, and for orders paid by bank transfer or via an electronic payment system after the Consumer's payment has been credited to the Seller's account, which should occur within 30 days of placing the order, unless the Consumer was unable to perform the obligation through no fault of their own and informed the Seller of this.
The contract with the Customer is concluded at the moment the order is accepted by the Seller, of which the Seller informs the Customer within 48 hours of placing the order.
Fulfilment of the Customer's order paid cash on delivery takes place immediately after the conclusion of the contract, and for orders paid by bank transfer or via an electronic payment system after the contract has been concluded and the Customer's payment has been credited to the Seller's account.
Fulfilment of the Customer's order may be conditional upon payment of all or part of the order value or obtaining a trade credit limit at least equal to the order value, or the Seller's consent to send the order cash on delivery (payable on receipt).
The item covered by the contract is dispatched within the time specified on the product card, and for orders consisting of multiple products, within the longest time specified on the product cards. The time limit begins when the order is fulfilled.
The purchased item covered by the contract is sent together with the sales document selected by the Buyer, using the type of delivery selected by the Buyer, to the place of delivery indicated by the Buyer in the order, together with the attachments referred to in §2 point 6b.
The Seller is not responsible for late delivery of shipments by a third party (Poczta Polska or a courier company).
The Seller is not responsible for damage to items occurring during transport by a third party (Poczta Polska or a courier company).
The Buyer is obliged to check the condition of the shipment upon receipt in the presence of an employee of Poczta Polska or the courier company and immediately file an appropriate complaint with the carrier, as well as inform the Seller about it.
Any complaints regarding mechanical damage to the shipment, or other damage occurring during transport, will be considered by the Store only after a report has been drawn up with a representative of Poczta Polska or the courier company.
In the event that the Buyer does not collect the shipment, the Seller may charge the Buyer with the costs incurred for shipping the goods to the Buyer and the return costs imposed on the Seller by the carrier.
In accordance with the discount policy (Appendix 1 to the Terms and Conditions), discounts granted by the Seller do not accumulate and are calculated from the price available on the product card before logging into the Store.
In accordance with the discount policy, products on sale are not subject to additional discounts.
In exceptional situations, in the event of an error on the website, the Seller reserves the right not to fulfil the order. The Buyer will be informed of the cancellation of the order. The Seller will refund the amount received to the Buyer's bank account.
In the event of unavailability of some of the ordered products, the Buyer will be informed about the status of the order and will decide on the method of its fulfilment - i.e. partial fulfilment of the order or cancellation of the entire order. In the event of cancellation of the order, the Seller will refund the amount received to the Buyer's bank account.

§4 Right of withdrawal from the contract

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The Consumer has the right, pursuant to Article 27 of the Consumer Rights Act, to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in Article 33 and Article 34 of the Consumer Rights Act.
The withdrawal period for a distance contract is 14 days from the date of delivery of the item, and to meet the deadline it is sufficient to send the statement before its expiry.
The Consumer may submit a statement of withdrawal from the contract on the form, the template of which constitutes Annex No. 2 to the Consumer Rights Act, on the form available at www.clodi.pl or in another form compliant with the Consumer Rights Act.
The Seller will confirm receipt of the statement of withdrawal from the contract to the Consumer by e-mail (provided when concluding the contract and any other e-mail address if provided in the submitted statement).
In the event of withdrawal from the contract, the contract is deemed not concluded.
The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the date on which they withdrew from the contract. To meet the deadline, it is sufficient to send the item back before its expiry.
The Consumer shall return the goods that are the subject of the contract from which they withdrew at their own expense.
The Consumer shall not bear the costs of supplying digital content that is not supplied on a tangible medium if they did not consent to the performance of the service before the expiry of the withdrawal period or were not informed of the loss of the right to withdraw from the contract at the time of giving such consent, or the trader did not provide confirmation in accordance with Article 15(1) and Article 21(1) of the Consumer Rights Act.
The Consumer is liable for any diminished value of the item that is the subject of the contract resulting from using it in a manner beyond what is necessary to establish the nature, characteristics and functioning of the item.
The Seller shall promptly, and no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, refund the payments made by the Consumer.
The Seller shall refund the payment using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to another method of payment that does not involve any costs for them.
The Seller may withhold the refund of the payment received from the Consumer until the item is received back or the Consumer provides proof of its return, whichever occurs first.
Under Article 38 of the Consumer Rights Act, the Consumer does not have the right to withdraw from a contract:
1. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires;
2. where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to satisfy their individualized needs;
3. where the subject of the service is an item that is liable to deteriorate rapidly or has a short shelf life;
4. where the subject of the service is an item supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
5. where the subject of the service are items which, after delivery, due to their nature, become inseparably mixed with other items;
6. where the subject of the service are sound or visual recordings or computer software supplied in sealed packaging, if the packaging was opened after delivery;
7. for the supply of digital content not supplied on a tangible medium, if the performance began with the Consumer's express consent before the expiry of the withdrawal period and after the trader informed them of the loss of the right to withdraw from the contract;
8. for the supply of newspapers, periodicals or magazines, except for subscription contracts.
Withdrawal from the contract and return of products. Underwear is an intimate and hygienic product, therefore we ask that returned products show no signs of use, be clean and free of perfume and deodorant odors (signs of use), unwashed and undamaged. Please ensure that all permanently attached labels remain on the products (e.g. inner labels and original paper tags and hangtags, outer labels) that the products were equipped with at the time of purchase. Such labels must be original (i.e. from the Seller) and show no signs of removal and reattachment to the product. Otherwise, in accordance with the law, the refund will be reduced by the percentage of the product's loss of value. The Seller has the right to reduce the amount refunded to the customer even up to the equivalent of the purchase price. In such a situation, the cost of returning the products from our warehouse shall be borne by the Buyer. The Consumer is liable for any reduction in the product's value resulting from using it beyond this scope, in accordance with Article 34(4) of the Consumer Rights Act.
Please pack returned products in a way that prevents damage or permanent deformation during transport, in packaging the same as or similar to that in which they were delivered (bubble envelope or cardboard box). If the shipped goods had original packaging delivered together with the purchased product, please return it in full and also protect that packaging against damage and/or deformation.
The Consumer does not have the right to withdraw from the contract if payment or collection of the item is made in person by the Consumer at one of the sales salons operated by the Seller.
Please send returns to the following address:
SILESIA CITY CENTER CLODI STORE
ul. Chorzowska 107, 40-101 Katowice
Returns of goods sent "cash on delivery" will not be accepted.
Products from the SPECIAL OFFERS tab come from store display, may have discoloration, dirt on the fabric or color changes. However, this does not affect their construction or use in any way.

§5 Complaint – Warranty

The Seller is liable to the Consumer under the terms set out in Article 556 of the Civil Code and subsequent provisions for defects (warranty).
In the case of a contract with a Consumer, if a physical defect is found before one year has elapsed from the date of delivery of the item, it is presumed that it existed at the time the risk passed to the Consumer.
If the sold item has a defect, the Consumer may: a. submit a statement requesting a price reduction; b. submit a statement withdrawing from the contract; unless the Seller promptly and without undue inconvenience to the Consumer replaces the defective item with one free from defects or removes the defect. However, if the item has already been replaced or repaired by the Seller, or the Seller has failed to fulfill the obligation to replace the item with one free from defects or to remove the defect, the Consumer is not entitled to replacement of the item or removal of the defect.
The Consumer may, instead of the defect removal proposed by the Seller, demand replacement of the item with one free from defects, or instead of replacement of the item demand removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared with the method proposed by the Seller; when assessing whether the costs are excessive, the value of the item free from defects, the type and significance of the defect found, and the inconvenience are also taken into accountthe defects to which a different means of performance would expose the Consumer.
The Consumer may not withdraw from the contract if the defect is insignificant.
If the sold item has a defect, the Consumer may also: a. demand replacement of the item with one free from defects; b. demand removal of the defect.
The Seller is obliged to replace the defective item with one free from defects or remove the defect within a reasonable time and without excessive inconvenience to the Consumer.
The Seller may refuse to satisfy the Consumer’s request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared with the other possible means of bringing it into conformity with the contract.
If the defective item has been installed, the Consumer may demand that the Seller dismantle and reinstall it after replacement with one free from defects or after removal of the defect; however, the Consumer is obliged to bear part of the related costs exceeding the price of the sold item, or may demand that the Seller pay part of the costs of dismantling and reinstalling, up to the price of the sold item. If the Seller fails to perform this obligation, the Consumer is authorized to carry out these actions at the Seller’s expense and risk.
A Consumer exercising rights under the warranty is obliged, at the Seller’s expense, to deliver the defective item to the complaint address, and if, due to the nature of the item or the manner in which it was installed, delivery by the Consumer would be excessively difficult, the Consumer is obliged to make the item available to the Seller at the place where it is located. If the Seller fails to perform this obligation, the Consumer is authorized to send the item back at the Seller’s expense and risk.
The costs of replacement or repair shall be borne by the Seller, except for the situation described in §5 point 10.
The Seller is obliged to accept the defective item from the Consumer in the event of replacement of the item with one free from defects or withdrawal from the contract.
Within fourteen days, the Seller shall respond to the statements based on Article 5615 of the Civil Code: a statement requesting a price reduction, a request to replace the item with one free from defects, and a request to remove the defect. Within thirty days (Article 7a of the Consumer Rights Act), the Seller shall respond to any other statement of the Consumer not covered by the fourteen-day period specified in the Civil Code. Otherwise, it shall be deemed that the Seller has accepted the Consumer’s statement or request as justified.
The Seller is liable under the warranty if a physical defect is found before the expiry of two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item, before the expiry of one year from the date of delivery of the item to the Consumer.
The Consumer’s claim for removal of a defect or replacement of the sold item with one free from defects becomes time-barred after one year from the date the defect is discovered, but not earlier than before the expiry of two years from the date of delivery of the item to the Consumer, and if the subject of sale is a used item, before the expiry of one year from the date of delivery of the item to the Consumer. 17. If the period of usability of the item specified by the Seller or the manufacturer ends after two years from the date of delivery of the item to the Consumer, the Seller is liable under the warranty for physical defects of the item discovered before the expiry of that period.
Within the periods specified in §5 points 15-17, the Consumer may submit a statement of withdrawal from the contract or a price reduction due to a physical defect of the sold item, and if the Consumer requested replacement of the item with one free from defects or removal of the defect, the period for submitting a statement of withdrawal from the contract or price reduction begins when the period for replacement of the item or removal of the defect expires without effect.
If one of the rights under the warranty is pursued before a court or arbitration court, the period for exercising the other rights available to the Consumer under this title is suspended until the final conclusion of the proceedings. The same applies to mediation proceedings, whereby the period for exercising the other rights under the warranty available to the Consumer begins on the day the court refuses to approve the settlement concluded before the mediator or the mediation ends without effect.
For the exercise of rights under the warranty for legal defects of the sold item, §5 points 15-16 shall apply, except that the period begins on the day the Consumer became aware of the existence of the defect, and if the Consumer learned of the defect only as a result of a claim by a third party, on the day the judgment issued in the dispute with the third party became final.
If, due to a defect in the item, the Consumer has submitted a statement of withdrawal from the contract or a price reduction, the Consumer may demand compensation for the damage suffered by entering into the contract without knowing about the defect, even if the damage resulted from circumstances for which the Seller is not liable; in particular, the Consumer may demand reimbursement of the costs of concluding the contract, the costs of collecting, transporting, storing and insuring the item, reimbursement of expenses incurred to the extent that the Consumer did not benefit from them and did not receive reimbursement from a third party, as well as reimbursement of legal costs. This does not prejudice the provisions on the obligation to compensate for damage under general principles.
The expiry of any period for discovering a defect does not exclude the exercise of rights under the warranty if the Seller fraudulently concealed the defect.
If the Seller is obliged to provide a service or a financial benefit to the Consumer, it shall perform it without undue delay, no later than within the period provided for by law.

§6 Product exchange

Product exchange takes place with the voluntary consent of Angelika Krupińska "Amanda" Przedsiębiorstwo Handlowe, ul. Kaliny 95/28, 41-506 Chorzów.
The costs of product exchange shall be borne by the Customer.
Rules for product exchange:
1. product exchange may take place within 14 days from the date of purchase;
2. the product may be exchanged for another color or size of the same product, provided it is available from the Seller;
3. the product the Customer intends to exchange:
  - must not show any signs of use, in particular it must be clean,
  - must not be damaged,
  - must have permanently attached to it all markings (e.g. internal labels and original tags and paper hangtags, external labels) with which the product was supplied at the time of purchase. Such markings must be original (i.e. come from the Seller) and must not show any signs of removal and reattachment to the product,
  - if the product was packaged at the time of sale, it should be in its original packaging,
  - must not have been purchased in a promotional campaign that excludes the possibility of exchange (information on the possibility of exchange is provided each time in the terms and conditions of the given promotional campaign).
Product exchange consists of the Seller processing the return and then reselling the product selected by the Customer for exchange.
Failure to exchange the goods within 14 days from the date of purchase is equivalent to losing the possibility of exercising the right to exchange at a later date.
Any complaints regarding the manner in which the product exchange is handled should be sent to: www.clodi.pl or to the Seller’s registered office address.

§7 Privacy policy and personal data security

The Personal Data Controller is responsible for the lawful processing of personal data, as well as for the rules of collection, processing and storage of personal data, and the Buyer’s rights related to their personal data.
Administrator Personal Data Controller processes Buyers' personal data on the basis of consent and in connection with the Seller's legitimate interests.
The Personal Data Controller collects and processes personal data only to the extent justified by a contractual or legal obligation.
The Buyer's consent to the processing of personal data is voluntary, and consent to the processing of data for a specified purpose may be withdrawn at any time.
For the purpose of fulfilling the Buyer's order, the following personal data are collected:
1. postal address – necessary for issuing proof of purchase;
2. place of delivery of the goods – necessary for addressing the shipment;
3. e-mail – necessary for communication related to order fulfillment;
4. phone number – necessary in the case of selecting certain types of delivery
Detailed provisions regarding the protection of personal data related to placing an order, as well as using the store before and after placing an order, are contained in the privacy policy.

§8 Final provisions

None of the provisions of these terms and conditions is intended to infringe the Buyer's rights. Nor may it be interpreted in this way, as in the event of any inconsistency between any part of the Terms and Conditions and applicable law, the Seller declares unconditional compliance with and application of that law in place of the challenged provision of the Terms and Conditions.
Registered Buyers will be notified electronically of any changes to the Terms and Conditions and their scope (to the e-mail address provided during registration or when placing an order). The notification will be sent at least 30 days before the new Terms and Conditions come into force. Changes will be made in order to adapt the Terms and Conditions to the applicable legal status.
The current version of the terms and conditions is always available to the Buyer in the terms and conditions tab (www.clodi.pl). During the fulfillment of the order and throughout the entire after-sales care period, the Buyer is bound by the Terms and Conditions accepted by them when placing the order. Except in situations where the Consumer considers them less favorable than the current version and informs the Seller of choosing the current version as binding.
In matters not regulated by these Terms and Conditions, the relevant applicable legal provisions shall apply. Disputes, if the Consumer so wishes, shall be resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or through proceedings before an arbitration court at the Provincial Inspectorate of the Trade Inspection. The Consumer may also use equivalent and lawful methods of pre-litigation or out-of-court dispute resolution, e.g. by choosing any authorized entity from those listed in the UOKiK register. The Seller declares its intention and agrees to out-of-court resolution of consumer disputes. Ultimately, the case shall be decided by the court having local and subject-matter jurisdiction.

APPENDIX 1. Discount policy

As part of the loyalty program, the Customer will receive a permanent discount of 5% on the purchase of Products. The condition for joining the loyalty program is making purchases from the Seller for a total amount of PLN 500.00, whereby delivery costs, gift wrapping, and gift vouchers are not included in the above amount. After making purchases for at least PLN 500, the 5% discount will apply to subsequent purchases.
The discount referred to above applies only to the price of a Product not covered by another promotion or sale.
A Customer who has joined the loyalty program will additionally receive a one-time discount of 20% of the Product value (birthday discount).
The birthday discount is valid in the month in which the Customer's birthday falls.
The Seller will grant the birthday discount by sending, no later than one day before the month in which the Customer's birthday falls, a discount code to the Customer's phone number provided in the application form.
The condition for granting the birthday discount to the Customer is providing in the application form: the Customer's date of birth and phone number.
A Customer covered by the loyalty program will receive additional one-time discounts in connection with promotional campaigns organized by the Seller.
The Customer may withdraw from participation in the loyalty program with immediate effect by sending a statement in this regard to www.clodi.pl.
The Seller may terminate the terms of the loyalty program with 14 days' notice by sending a statement in this regard to the e-mail address provided by the Customer in the application form.
Each Customer (including those not covered by the loyalty program) will receive a one-time discount of 15% on the first order if they consent to receiving commercial and marketing information from the Seller at the e-mail address provided by the Customer.
Discounts granted to the Customer by the Seller are not exchangeable for cash, but entitle the Customer only to reduce the product price.
Any discounts granted by the Seller (under the loyalty program, one-time discount, birthday discount, other promotional campaigns) do not combine and do not apply to Products covered by sales, promotions, and other loyalty programs and discounts.
Discounts granted by the Seller do not apply to the purchase of gift vouchers, as well as delivery costs and gift wrapping.