Return of goods

RETURN OF GOODS

Within 14 days, you may return the goods without giving any reason. The return rules are described in the store regulations.

The cost of return shipping is borne by the buyer

[BANER-WZ]

RIGHT OF WITHDRAWAL FROM THE CONTRACT

  1. The Consumer has the right, pursuant to Article 27 of the Consumer Rights Act, to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in Article 33 and Article 34 of the Consumer Rights Act.
  2. The deadline for withdrawal from a distance contract is 14 days from the moment the item is delivered, and to meet the deadline it is sufficient to send the statement before its expiry.
  3. The Consumer may submit a statement of withdrawal from the contract on the form, the template of which constitutes Annex No. 2 to the Consumer Rights Act, on the form available at www.clodi.pl or in another form compliant with the Consumer Rights Act.
  4. The Seller shall promptly confirm receipt of the statement of withdrawal from the contract to the Consumer by e-mail (provided when concluding the contract and any other e-mail address if provided in the submitted statement).
  5. In the event of withdrawal from the contract, the contract is considered not concluded.
  6. The Consumer is obliged to return the item to the Seller immediately, but no later than 14 days from the day on which they withdrew from the contract. To meet the deadline, it is sufficient to send the item back before its expiry.
  7. The Consumer shall return the items that are the subject of the contract from which they withdrew at their own expense.
  8. The Consumer shall not bear the costs of supplying digital content that is not supplied on a tangible medium if they did not consent to the performance before the expiry of the withdrawal period or were not informed of the loss of the right of withdrawal at the time of giving such consent, or the trader did not provide confirmation in accordance with Article 15(1) and Article 21(1) of the Consumer Rights Act.
  9. The Consumer is liable for any diminished value of the item that is the subject of the contract resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the item.
  10. The Seller shall promptly, and no later than within 14 days from the day of receiving the Consumer's statement of withdrawal from the contract, refund the payments made by the Consumer.
  11. The Seller shall make the refund using the same payment method used by the Consumer, unless the Consumer has expressly agreed to another payment method that does not involve any costs for them.
  12. The Seller may withhold the refund received from the Consumer until the item is received back or the Consumer provides proof of its return, whichever occurs first.
  13. Under Article 38 of the Consumer Rights Act, the Consumer does not have the right to withdraw from the contract:
    1. where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the withdrawal period expires;
    2. where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy their individualized needs;
    3. where the subject of the service is an item liable to deteriorate rapidly or with a short shelf life;
    4. where the subject of the service is an item delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery;
    5. where the subject of the service is items which, after delivery, due to their nature, become inseparably mixed with other items;
    6. where the subject of the service is audio or visual recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
    7. for the supply of digital content not supplied on a tangible medium, if the performance began with the Consumer's express consent before the expiry of the withdrawal period and after the trader informed them of the loss of the right of withdrawal;
    8. for the supply of newspapers, periodicals or magazines, except for subscription contracts.
  14. Withdrawal from the contract and product return. Underwear is an intimate and hygienic product, therefore we ask that returned products show no signs of use, are clean, free of perfume and deodorant odors (signs of use), unwashed and undamaged. Please ensure that all labels permanently attached to the products (e.g. inner labels and original paper tags and hangtags, outer labels), with which the products were supplied at the time of purchase, remain attached. Such labels should be original (i.e. originating from the Seller) and show no signs of removal and reattachment to the product. Otherwise, in accordance with the law, the refund will be reduced by the percentage of the product's loss of value. The Seller has the right to reduce the amount refunded to the customer by up to the equivalent of the purchase price. In such a case, the cost of returning the products from our warehouse shall be borne by the Buyer. The Consumer is liable for any reduction in the product's value resulting from use beyond this scope, in accordance with Article 34(4) of the Consumer Rights Act.
  15. Please send returned products packaged in a way that prevents damage or permanent deformation during transport, in packaging the same as or similar to that in which they were delivered (bubble envelope or cardboard box). If the shipped goods had original packaging delivered together with the purchased product, please return it in full and also protect that packaging from damage and/or deformation.
  16. The Consumer does not have the right to withdraw from the contract if payment or collection of the item is made in person by the Consumer at one of the sales salons operated by the Seller.
  17. Please send returns to the following address:
    SILESIA CITY CENTER CLODI SALON
    ul. Chorzowska 107, 40-101 Katowice
  18. Returns of goods sent cash on delivery will not be accepted.
  19. Products from the SPECIAL OFFERS tab come from store display, may have discoloration, dirt on the fabric, or color changes. However, this does not affect their construction or use in any way.